The Opportunity: Field Service Engineer

Contract: Permanent 

Location: Northampton

Established in 1986, Hitec Lift Trucks was founded by two guys in overalls with a bright idea; to locally offer a fully comprehensive range of services and products to suit almost anyone’s materials handling requirements. Over the years, Hitec sourced a broad range of long and short term hire equipment and a handpicked team of expert engineers. Since 2018, Hitec was acquired by the The Briggs Equipment Group who are a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

The Impact you will have:

• Attend customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
• Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
• Identify the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team 
• Ensure all work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
• Carry out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
• Identify any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged.
• Complete all related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.

What will help you to excel in this role:

• Thorough practical knowledge and insight in three of the four main product elements (Engines, Hydraulics, Power Train and Vehicle Electrics/Electronics) with a working knowledge of the fourth. 

• Substantial experience working in a related engineering function, e.g. car mechanic, HGV fitter, or a formal apprenticeship qualification that includes at least C&G level I.  If the latter, it would take a newly qualified apprentice up to 12 months working under guidance in the field to reach the necessary minimum level of proficiency.

• IT literate to ensure accurate completion of paperwork on laptops

What you can expect from us:

• Negotiable base salary £34,232
• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

What’s next

• If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
• Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
• If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met