“We contacted Hitec (along with a few other Northamptonshire based forklift providers) when we were in need of sourcing a replacement forklift at short notice.
I immediately noticed they were the most helpful and responsive of everyone I contacted, and were incredibly helpful with all my queries and requests.
Within a couple of days of enquiring and speaking with Emma, they had arranged delivery of a temporary hire forklift to us, so we had minimal downtime.
I was impressed with the service so much so that when we looked to a permanent forklift purchase not long afterwards, I turned to them straight away.
Simon was fantastic and more than happy to come to meet me at my business to discuss requirements and propose some options, and even accommodated me coming across to Hitec’s site to view the proposed forklift in real life and have it demonstrated. Soon after the new forklift was delivered to us just before Christmas, and the hire one collected at the same time.
Unfortunately, there were some unforeseen delays in delivery, however Simon took it upon himself to provide mince pies for the inconvenience, which I was not expecting!
Since it has been delivered all my engineers have commented on how well it performs, with my Director himself even saying it was the best he has ever driven.
So thank you for your help and time with this, it certainly made a potentially difficult decision a lot easier!”